Heather Olsen

Staff Consultant

Heather is a business analyst in CSG's Healthcare and Human Services practice. She has more than 15 years of experience working in HHS state agencies. Heather’s experience includes developing policy and processes, managing stakeholders, building technical databases, analyzing data, and performing system testing. Prior to joining CSG, she spent more than 15 years of experience with the Idaho Department of Health and Welfare’s Children’s Developmental Disabilities Program, most recently as a program specialist and subject matter expert for children’s 1915i Home and Community Based Services.

Experience

17 Years of experience working in state government
9 years of experience with quality improvement
5 years of experience as a Human Services Program Specialist

Expertise

Policy development and implementation
Data management and analysis
Testing
Process improvement