Insights
CSG is a national leader in helping state governments modernize critical program enterprises. Following are recent publications and presentations our experts have worked with industry leading organizations to develop.
NCSEA Web Talk: Optimizing Your Child Support System Modernization
Hosted by the National Child Support Enforcement Association, CSG and state partners from Alaska, Indiana, Oregon, and South Dakota discussed strategic factors impacting child support agencies as they begin to modernize IT systems. Topics include the impacts of OCSE’s streamlined feasibility study, potential benefits and trade-offs of solution alternatives including transfer systems and replatforming/refactoring, and best practices and lessons learned from states in various stages of their child support system modernization projects. This event and the recording are limited to the public sector.
View NCSEA Web Talk: Optimizing Your Child Support System Modernization
Client Briefings
Our Client Briefings are developed within the CSG Centers of Excellence, incorporating research and our real-world experience to provide our clients with insights on important developments affecting state government programs. Click here to request access to these briefings.
Organizational Change Management for Unemployment Insurance Programs
Applying Organizational Change Management can help UI programs navigate changes in systems, business processes, and organizational structure. State UI programs are currently addressing an unprecedented amount of change. Whether you’re navigating the impacts of the pandemic, such as historic claim volumes or changes in federal policy; implementing a new tax or benefits system; using SBR funds; or establishing a new organizational structure within the UI division – applying OCM is a best practice for all UI modernization efforts.
Request Access
Organizational Change Management for HHS Programs
Applying Organizational Change Management (OCM) can help HHS programs manage the impacts of implementing new systems, business processes, policy changes, and organizational structures. This document provides information on CSG’s OCM framework and best practices for applying OCM principles to HHS modernization projects.
Request Access
Project Management Office (PMO) in a Modular Environment
The complexity of implementing modular technology underscores the need for disciplined portfolio, program, and project management and structured governance. A scalable PMO provides strategic coordination across multiple modular vendor projects, from pre-planning through implementation, stabilization, and certification. This document is published by CSG Government Solutions to provide an overview of the role of a Project Management Office (PMO) in modular Medicaid Enterprise System (MES) environments.
Request Access
Streamlined Modular Certification
Streamlined Modular Certification (SMC) simplifies the certification process from the current MECL framework and focuses on whether the MMIS achieves the desired outcomes post-implementation. This document is published by CSG to provide our clients with an overview of the SMC process that the Centers for Medicare and Medicaid Services (CMS) outlined in guidance issued in 2022 and to explain what SMC will mean for states’ Medicaid systems modernization projects.
Request Access
Comprehensive Child Welfare Information System (CCWIS) Final Rule
The CCWIS Final Rule was published by the Administration for Children and Families to provide guidance to states modernizing the child welfare solutions, encouraging the use of advanced technology and modular solutions to improve system efficiency. This document provides an overview of the Final Rule and key requirements to receive federal funding.
Request Access
Organizational Change Management (OCM) for Child Support Programs
Applying OCM can help child support staff through complex systemic changes such as an IT system modernization project or major policy change. By incorporating OCM, child support programs build a common understanding of the need for change and generate excitement for the results that the change brings to the organization. This document provides information on CSG’s OCM framework and best practices for applying OCM principles to child support modernization projects.
Request Access
Optimizing Your Child Support System Modernization
Advancements in child support IT make now the right time to start planning for new technologies that offer enhanced customer service, provide better data for informed decision making, create opportunities to increase program performance and federal incentive payments, and most importantly, deliver the financial support that many children and families rely on every day. This document is published by CSG to provide our state partners with information to help formulate a strategy for the modernization of aging child support IT systems.
Request Access
Developing Your Child Support Program Strategic Roadmap
A Strategic Roadmap defines the goals and objectives that move a child support program toward its vision while prioritizing initiatives and aligning resources across the organization. This document provides our state partners with five key steps to developing and executing a Child Support Program Strategic Roadmap.
Request Access
Program Expertise Brochures
CSG serves as an expert and trusted advisor in planning, managing, and assuring the quality of complex program modernization projects. Download our brochures to learn more.
