The Indiana Department of Child Services (DCS) administers child support, child protection, adoption, and foster care throughout the State of Indiana. To better serve children and families, DCS is implemented an enterprise PMO to manage their portfolio of IT projects across the agency.
PMO by CSG SM
DCS contracted with CSG to establish an Enterprise PMO. This included developing an effective governance model and establishing portfolio management processes related to assets, resources, change control, release management, and other project functions.
CSG provided project management and business analysis expertise for establishing the new PMO. The CSG PMO team mentored bureau project managers, developed staffing and scheduling plans, and provided recommendations for bureau-wide organizational assessments. The new project management processes created consistent reporting, procedures, and governance across all DCS projects. The CSG PMO team also led training for agency staff on the new portfolio and PMO processes.
