The Michigan Unemployment Insurance Agency (UIA) supports the State’s 4.7 million person workforce and over 200,000 employers in a challenging and dynamic economic environment. UIA launched an ambitious multi-year effort to modernize the systems and processes of their UI program. They implemented an integrated Benefit and Tax System using a modified commercial off-the-shelf (COTS) solution, a first for this approach in the country. The modernization also included the upgrade of the Interactive Voice Response system and implementation of Collection and Fraud Detection products.
PMO by CSG SM
One of Michigan’s strategies for completing the modernization project was the establishment of a Project Control Office (PCO). CSG served as the State’s trusted adviser in setting up and running the PCO. Our PCO capabilities go beyond the core functions of project coordination, control, and reporting. Early in the project, the PCO team documented functional and technical requirements, prepared the implementation RFP, and assisted in coordinating the procurement process. As the project progressed, the PCO oversaw the work of the implementation vendor, traced business requirements to system functions, evaluated technical architectures, and enforced State standards.
