James Friel

Senior Principal

Jim is a project manager in CSG’s Healthcare and Human Services practice. Jim has more than 35 years IT experience working in the public, association (not for profit), telecommunication, and financial sectors. He has extensive knowledge of the system development life cycle, having started as a developer and unit tester, to analysis/design and system testing, and finally to project/program management. Jim’s areas of expertise include system modernization strategy and planning, requirements management, testing management, and Independent Verification & Validation (IV&V) and quality assurance. Jim is a PMI-certified Project Management Professional (PMP) with experience in projects of all sizes and complexities.

Experience

35+ years in information technology
25+ years of project and program management
25+ years of vendor package selection, implementation, integration, customization and user acceptance testing
12 years of government operations consulting
10 years of development and testing experience
9 years in healthcare and human services
4 years of IV&V

Expertise

CIO
PMO
Program/project management
Systems development life cycle methodology development and execution
Independent Verification and Validation
Quality management
Medicaid
Integrated Eligibility