Kristie Gardner

Senior Consultant

Kristie is a business analyst in CSG’s Unemployment Insurance (UI) practice. She has 14 years of experience performing technical analysis and providing support for statewide information systems. Kristie is a UI expert with in-depth knowledge of state and federal policies and procedures, and she is highly experienced in resolving system issues, leading training sessions, and conducting user acceptance testing. Kristie has spent more than five years working on Pennsylvania’s modernization project for its UI system, leading the team documenting business rules and facilitating joint application requirements sessions to elicit To-Be functional requirements. She is a Certified Business Analysis Professional.

Experience

14 years of performing business analysis and support for statewide information systems
14 years in unemployment insurance
6 years of training experience
2 years providing Quality Assurance (QA) and Independent Verification and Validation (IV&V) services

Expertise

Requirements elicitation
UAT
Training
Customer relations management
Business system analysis