The Connecticut Department of Children and Families (DCF) is replacing its legacy child welfare system with a modern Comprehensive Child Welfare Information System (CCWIS) to support staff and community partners in service to children and families across the state.
PMO by CSG SM and OCM by CSG SM
DCF selected CSG to provide Project Management Office (PMO) and Organizational Change Management (OCM) services for the CCWIS modernization project. CSG’s first task was to assess the project and provide DCF leadership with recommendations for advancing the project forward. As a result, the CSG team developed a roadmap that included establishing a project governance structure, developing and executing a procurement plan for a CCWIS vendor, and evaluating the impact of DCF’s Families First implementation on the CCWIS requirements. CSG established a PMO to serve as a central hub for all project management activities, including the development and execution of a detailed Project Management Plan. The CSG team executes project activities including risk management, issue resolution, change control, and project communications. The CSG team also conducted an Organizational Change Readiness Assessment and develops and executes an Organizational Change Management Plan.
