The Georgia Division of Child Support Services (DCSS) is conducting a feasibility study to assess its legacy Child Support System and peripheral systems, including the customer online services portal, data warehouse, and mobile app. The goal is to improve service delivery and best meet the needs of children and families in Georgia.
CSG’s Efficient Approach to a Child Support Feasibility Study
CSG conducted a Feasibility Study, including an Alternatives Analysis and a Cost Benefit Analysis, for the Georgia Child Support System Modernization project. The CSG team applied lessons learned in other states and deployed TeamCSGSM Child Support Modernization tools to support effective-decision making for modernizing the legacy child support system and ensure the State complies with OCSS guidelines. The CSG team also developed a Modernization Roadmap and DDI Readiness Plan to enable DCSS to build on the momentum generated by the Feasibility Study.
