The Oregon Department of Human Services (DHS) is pursuing a multi-year effort to improve services delivery in its SNAP, TANF, Day Care, and Medicaid programs. The initiative implements online access to services and benefits, an enhanced case management system, and modernized DHS self-sufficiency systems. The project also implements process changes that improve caseworker productivity and effectiveness throughout the DHS field service system and Seniors and People with Disabilities offices. These new solutions support DHS staff in their mission to help all of Oregon’s people become independent, healthy, and safe.
QA by CSG SM
One of Oregon’s strategies for accomplishing this challenging modernization effort is the adoption of a quality assurance (QA)/quality management program. The State engaged CSG to take on this critical function. The CSG QA team developed and executed comprehensive QA processes and controls that helped assure that the project produced high-quality deliverables and achieved its core objectives within tight budgetary and schedule limitations. Our team also provided ongoing risk assessments and mitigation strategies to senior DHS executives.
