The Commonwealth of Pennsylvania invested in independent oversight to support the successful implementation of a new Unemployment Compensation system.
IV&V by CSG SM
The Pennsylvania Department of Labor & Industry contracted CSG to deliver full life cycle IV&V for the replacement of their Unemployment Compensation legacy IT systems with a COTS solution. CSG’s provided monthly assessments to track and trend progress and project health. The CSG team provided proactive, independent observations and recommendations to leadership to assure risks and issues were identified early, and provided insight into quality concerns with practical, actionable recommendations. CSG managed the UC project’s risk and issue processes, including assuring risks and issues are proactively identified, evaluated, planned for, and responded to timely. In addition, CSG was contracted to provide independent testing services. This system was successfully implemented in September 2020.
