The Maryland Department of Labor recently implemented a new UI Benefits, Tax, and Appeals system. CSG has worked with the State throughout the implementation to provide a range of services to ensure successful implementation, from procurement support and project management, to operational oversight, testing, and organizational change management.
OCM by CSG SM
CSG conducted an Organizational Change Readiness Assessment, developed plans and roadmaps to guide OCM and communications activities, assured engagement from project stakeholders, completed a Job Classification Analysis, and supported training and knowledge transfer activities. Our Job Classification Report helped map job titles, roles, and responsibilities from the current legacy systems to the new modernized systems. The new UI solution was fully implemented in September of 2020, making Maryland the first State to have their modernized Benefits, Tax, and Appeals systems go live at the same time. CSG’s OCM services assured the people of DOL were ready.
