The Texas Office of the Attorney General (OAG) is responsible for the operation and management of the State’s child support program, the largest such program in the United States. The program collects more than $4.4 billion annually and serves approximately one of every four children in Texas. OAG is modernizing its child support enforcement system to meet increasing customer service demands, manage growing and changing caseloads, improve automation of processes, and attract and retain a changing workforce.
IV&V by CSG SM in an Agile Environment
OAG contracted with CSG to provide full life cycle IV&V services for its child support system modernization project, which uses an Agile methodology. The CSG team observes project activities, conducts interviews, and provides objective assessments throughout Discovery, Sprint, Release, and Maintenance activities. Our team applies child support and technical expertise to identify risks and issues, proactively communicating with project leadership to identify avoidance and mitigation strategies and propose solutions. CSG also produces quarterly IV&V reports and presents project information to agency and OCSS representatives.
