Organizational Change Management for Unemployment Insurance Programs
Applying Organizational Change Management can help UI programs navigate changes in systems, business processes, and organizational structure. Whether you are addressing policy and program changes, implementing a new tax or benefits system, streamlining operations through automation and innovative technologies such as AI, using SBR or grant funds, or establishing a new organizational structure within the UI division – applying OCM is a best practice for all UI modernization efforts. This document provides information on CSG’s OCM framework and best practices for applying OCM principles to UI modernization projects.
Back to Insights