Organizational Change Management
Consulting Service
We believe people are the key to successful program modernization
Our OCM methodology operates on the principle that people are the key to realizing the benefits of program modernization. Our approach begins with thorough planning to achieve effective sponsorship, stakeholder engagement, proactive communication, targeted learning and development, and reinforcement of the change. Throughout, we use meaningful metrics to measure change adoption progress and assure our OCM plans achieve your modernization objectives.
Sponsorship
Supporting key leaders in your efforts to promote, gain support for, and drive the adoption of change within your organization is key. We provide measurable and actionable steps to support the change management effort, coach leaders to effectively sponsor change, and enable sponsors to consistently deliver the right message, at the right time.
Stakeholder Engagment
Individuals or groups impacted by the change must be actively involved to support successful adoption and address any resistance. CSG has the experience to help you strategize to successfully engage stakeholders, manage resistance, and support them throughout your modernization.
Communication
Communicating the right message that addresses how the change aligns with your organization’s vision enables staff and stakeholders to understand and adapt to the change. We collaborate with you to develop communication strategies and messages to help your team and stakeholders understand “What’s in it for me?” and “Why should I care?”.
Learning and Development
Our team identifies the learning needs of those affected by the change and helps develop a comprehensive learning and development plan to address knowledge gaps and provide coaching and training. We work to assure users acquire the knowledge, skills, and abilities needed to successfully implement the change and sustain it long term.
Reinforcement
Build positive momentum with reinforcement strategies by celebrating change when it happens and celebrating the staff who supported that change. CSG collaborates with you to embed the needed processes and systems so the change “becomes the habit” in your day-to-day operations.
See it in Action
Explore our case studies to experience our expertise in action.