Emily Banks

Staff Consultant

Emily is a business analyst in CSG’s Child Support and Child Welfare practice. She has expertise in organizational change management (OCM) and communication and recently led the change process of a state tax modernization program across multiple project phases. Emily has designed and facilitated training for over seven years, from the development of curriculum through execution. She regularly performs program and business analysis, including impact, readiness, and stakeholder engagement assessments, to ensure successful implementation of OCM plans.

Experience

7+ years in change leadership roles
7+ years in training facilitation
5+ years in business analysis

Expertise

Organizational change management
Stakeholder management
Communications management
Training