Heather Kuns

Staff Consultant

Heather is a business analyst in CSG’s Healthcare and Human Services practice. She has more than 20 years of experience working in state government healthcare and human services agencies, and more than 17 years of experience working on complex IT system modernization projects. Heather brings experience collaborating with cross-functional teams to help system modernization projects achieve their goals, including gathering and managing requirements, creating training documentation, and executing testing. She is also an expert at using Agile methodology, including sprint planning and execution, user story creation, and Kanban board use. Heather spent eight years as a business analyst on Indiana’s integrated eligibility system modernization project, where she supported testing, requirements management, and change control.

Experience

20+ years of experience working with state HHS programs
17 years of system modernization experience
8 years of integrated eligibility system modernization experience

Expertise

Requirements gathering and management
Testing
Training