Heather Wheeler

Principal

Heather is a Client Executive in CSG’s Child Support and Child Welfare practices. She has more than 20 years of experience in executive management positions, improving organizational design, efficiency, and productivity in many local, state, and federal government programs such as child support, Women, Infants and Children (WIC), mental health, substance abuse, welfare, and public transportation. Her experience also includes leading OCM and readiness initiatives, quality assurance (QA), performance management, communications, and system certification activities. She recently served as QA Project Manager for Oregon’s child support system modernization, developing and executing a Quality Management Plan, supporting federal certification, evaluating the impact of organizational readiness activities, and recommending strategies for staff training for the new system. Heather is a PMI-certified Project Management Professional and Certified Prosci Change Management Practitioner.

Experience

25+ years performing in leadership roles
20+ years of experience managing projects of various size and scope
20+ years in developing, implementing, and managing health and social service programs

Expertise

Project and program management
Business process reengineering
Organizational development and re-design
Quality assurance and risk management
Child Support
WIC
Healthcare and human services
Relationship management