Melanie Flanagan

Senior Consultant

Melanie is a business analyst in CSG’s Child Support and Child Welfare practice. She has more than 23 years of experience in child welfare and a range of perspective in delivering direct care, software development, and business analytics. Her experience includes requirements gathering and documentation, business process analysis, testing, and training. Melanie previously worked for Methodist Children’s Home as Director of Continuous Quality Improvement and Training, aiding organizational decision making and creating electronic child welfare information systems.

Experience

26 years monitoring and maintaining quality assurance activities
9 years implementing CCWIS and SACWIS systems
9 years executing custom software development
7 years directing child welfare administration

Expertise

Requirements gathering and documentation
Business process analysis
Testing
Training
Quality assurance