Patty Kersten

Senior Consultant

Patty is a business analyst in CSG’s Healthcare and Human Services practice. She brings more than 15 years of public sector project management and business analysis experience for large-scale modernization projects in the State of Missouri, spanning multiple government programs including integrated eligibility, revenue/tax, education, and social services. Patty has experience facilitating joint application design sessions, requirement gathering sessions, and other meetings for state staff, key project stakeholders, and vendor teams. She has spent more than five years working on Missouri’s Eligibility Determination and Enrollment System modernization project, monitoring project quality and developing deliverables including management plans, implementation plans, and status reports.

Experience

20+ years of experience in IT
16+ years working on State government projects in Missouri

Expertise

System Development Life Cycle
Requirements gathering
JAD session facilitation
Testing
Agile methodology
System design