Tracie O'Donnell

Senior Consultant

Tracie is a senior business analyst in CSG’s Healthcare and Human Services practice with more than nine years of experience providing organizational change management for large-scale efforts. She has over 20 years of experience formulating and implementing enterprise and business initiatives and directing operations. Tracie recently managed a team for the State of Florida responsible for gathering, responding to, and validating business requirements for multiple state agencies seeking a claim, encounter, and financing solution for Medicare and Medicaid. She has significant expertise in strategic and tactical planning, process improvement, risk management, stakeholder engagement, and training.

Experience

20+ years in business engineering
20+ years in training
15+ years in requirements gathering
15+ years in project leadership
9+ years in organizational change management

Expertise

Strategic planning
Stakeholder management
Process improvement
Organizational change management