UI Program Modernization

Program Expertise

Improve your UI program with state-of-the-art solutions

UI agencies face the challenge of aging systems that have incorporated many changes in statutes, rules, regulations, and procedures over the years. CSG brings unmatched real-world experience and current knowledge of state-of-the-art UI solutions to your modernization projects.

Unemployment Insurance

“States are driving significant performance improvements through UI modernization.“

John Antal, Principal, Unemployment Insurance Practice

CSG’s Expertise in Action

View Client Work

UI Modernization Planning Support in North Dakota

Job Service of North Dakota (JSND) provides customer-focused services to meet the current and emerging workforce needs of the State. To more effectively produce these services, JSND launched a project…

PMO Services for Kentucky’s Administration of State Workforce Programs

The Kentucky Department of Workforce Investment (DWI) faced a large number of program and technology modernization challenges across the enterprise including upgrading to a new technology platform, designing a common…

Enterprise Project Control Office for Michigan’s Unemployment Insurance Agency

The Michigan Unemployment Insurance Agency (UIA) supports the State’s 4.7 million person workforce and over 200,000 employers in a challenging and dynamic economic environment. UIA launched an ambitious multi-year effort…

Lean Six Sigma Process Improvement Supports Oregon’s Unemployment Insurance Program

The Oregon Employment Department (OED) administers the UI programs that support the State’s 1.9 million person workforce and 113,000 employers. To provide better services for the people of the State,…

IV&V for the U.S. Department of Labor Unemployment Insurance Interstate Connection Network

The U.S. Department of Labor established the UI Interstate Connection Network (ICON) to enable the 53 State Workforce Agencies to electronically exchange information to enable making timely, accurate UI benefit…

Strategy, Planning, and PMO for Maryland’s UI System Modernization

The Maryland Department of Labor supports the economic stability of the State by providing businesses, the workforce, and the consuming public with high quality customer focused regulatory, employment, and training…

IV&V for Pennsylvania’s New Unemployment Compensation System

The Commonwealth of Pennsylvania invested in independent oversight to support the successful implementation of a new Unemployment Compensation system. IV&V by CSG SM The Pennsylvania Department of Labor & Industry contracted…

Organizational Change Management for Maryland

The Maryland Department of Labor recently implemented a new UI Benefits, Tax, and Appeals system. CSG has worked with the State throughout the implementation to provide a range of services…