The Iowa Department of Human Services (DHS) provides public assistance benefits to more than 450,000 Iowans. The current eligibility system has been in place since 1984, making upgrades and enhancements costly and time-consuming. Like other states, Iowa must address new ACA mandates, evolving eligibility determination rules, health insurance marketplace, and interfacing with a new MMIS. In order to support these interconnected challenges, DHS is deploying an integrated system using an Agile development approach.
PMO and OCM Support
The new integrated eligibility system affects the work processes of hundreds of employees. The department recognized the importance of preparing staff for the planned changes, and selected CSG to help them complete a change assessment, develop a customized change management plan, and move forward with the plan’s implementation. More than 300 key staff were trained in the principles of organizational change and empowered to serve as change sponsors for the new system.
